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HPE Foundation Care Services
Support for HPE servers, storage and networking hardware and software

Today’s IT environment is complex and administrators are pulled in many directions. With HPE Foundation Care, you can simplify your day-to-day system support experience. Meet your availability commitments with a variety of coverage levels and response times, connect to HPE for faster problem resolution, and get back to business.

Get help from a variety of HPE experts
Hardware and software support is provided for both HPE and third party products. Services are delivered by trained engineers as well as our network of trained HPE ServiceOne partners.

Make HPE your first call for help
With HPE Foundation Care, you’ll have access to HPE experts via phone, web, or both. You’ll receive problem diagnosis and support, replacement parts and materials, access to firmware and software updates, and collaborative support on leading third party operating systems for x86 hardware.

Choose the service that’s right for you
Simple, standard service levels make it easy for you to determine the right level of hardware and software support coverage for your service-level agreement and budgetary requirements.

HPE Comprehensive Defective Material Retention (CDMR)

HPE Comprehensive Defective Material Retention (CDMR) allows the customer to keep all data retentive components. Before the actual replacement occurs, the customer must inform the authorized HPE support agent of their intention to keep the data retentive component. The customer must also copy the information found on the label of the malfunctioning component and provide it to HPE. The malfunctioning part will then be replaced. The customer will be responsible for destroying and/or permanently removing the device from production.